Frequently Asked Questions - Citations
How can I dispute a parking citation?
A citation must be disputed within 14 days of issuance. Citation appeals may be made by mail (Parking Services, University of Massachusetts, 51 Forestry Way, Amherst, MA 01003-9262 – Attn.: Hearings Clerk), online, or in-person at the Parking Services office located in the trailers in lot 25, north of the Mullins Center. EXCEPTIONS: Handicapped spaces - If you have a state-issued placard, contact the Special Needs Clerk to register your vehicle and obtain a UMass permit at no charge. Your fine will be waived at that time; Meter violations - Meters have instructions on them that indicate that you may not park at a broken meter. If a meter is broken, please move your vehicle and call (413) 545-0065 to inform Parking Services.
Why can't I find the citation when I try to appeal it or pay for it online?
The majority of parking citations are entered into an electronic handheld device which is downloaded directly into our computer system every evening. However, some citations are handwritten. Handwritten citations can take two to three business days to appear in the system. Once a citation is in our system, you can pay for it or appeal it online.
What can I do if I do not agree with the outcome of the citation appeal?
To dispute the outcome of a citation appeal, an additional appeal may be filed with the Hearings Review Board, but must be submitted within 10 days of receipt of the original appeal decision. These appeals must be made in writing and should be sent to: Parking Services, University of Massachusetts, 51 Forestry Way, Amherst, MA 01003-9262 – Attn.: Hearing Review Board.
Who is responsible for the payment of a citation?
The registered owner of the vehicle for which the citation was written is responsible for payment of the citation.
Where does the revenue from paid parking citations go?
All monies collected from parking citations go directly into the University's Parking Scholarship Fund which is administered by the Financial Aid Office.
Which violations are not appealable?
#01 HANDICAP AREA (no state-issued placard/plate or UMass special needs permit) and #21 METER VIOLATION—EXPIRED METER cannot be appealed.
What is the Bursar's policy regarding parking violations?
Failure to pay outstanding citations may result in the inability to register for classes and/or withholding of transcripts/diploma.
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