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Frequently Asked Questions - General

General FAQ | Citation FAQ | Permit FAQ

What are Parking Services' phone and fax numbers? E-mail address?

Our main phone number is (413) 545-0065, and our fax number is (413) 545-4440. Our e-mail address is parking@umass.edu.

What is Parking Services' address?

Our address is 51 Forestry Way, Amherst, MA 01003. The Campus Center Parking Office is located in Room 229, Level 2, Parking Garage

What are Parking Services' hours of operation?

Is there any free parking on campus?

There is no free parking on campus from 7 a.m.-5 p.m. If you do not have a permit, you will need to purchase a one-day pass or utilize a metered lot or the Campus Parking Garage. From 5 p.m.-7 a.m., you may park in any non-24-hour restricted lot without a permit, or park in a metered space at no charge. You may also park at any meter from 5 p.m.-9 a.m. For more information, please see the Interactive Map.

Where can I park during the summer?

During the summer, customers with valid year-long permits may park in any Yellow, Purple, and some Green Lots. If you do not have a permit, you may obtain one from Parking Services.

How much does a permit cost?

See the Permit Fee Page.

How do I request a refund?

For items other than permits, a request must be submitted within 14 calendar days to Parking Services.

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